Refund Policy

Returns :

We want you to be completely satisfied with your purchase from Pretty bee. If for any reason you are not satisfied, we are happy to offer a refund on eligible items returned within 7 days of the date of purchase. Please note that to be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please contact our customer service team at [email protected] with your order number and details about the product you would like to return. We will guide you through the process.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 3 days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

If you wish to exchange an item, please contact our customer service team via email [email protected] We will do our best to accommodate your request, subject to product availability.

Non-Returnable Items:

Certain items are non-returnable, including:

• Gift cards
• Underwear and swimwear (for hygiene reasons)
• Items marked as final sale

Exchange:

We understand that sometimes you may need to exchange an item for a different size or color. Here’s how our exchange process works:

Availability:

• Exchanges are subject to availability. If the desired size or color is not available, we will work with you to find a suitable alternative or issue a refund.

Additional Charges:

• For exchanges, there may be an additional charge to cover the cost of shipping and processing. This charge will be communicated to you before the exchange is finalized.
  

Process:

• To initiate an exchange, please contact us via [email protected] . Please include your order number and details about the item you wish to exchange.
  

Conditions:

• Items eligible for exchange must be unused, in the same condition as received, and in the original packaging.

Pretty bee clothing Sale Items Refund Policy

All Sales Final – No Refunds or Exchanges on Sale Items. 

Non-Returnable Sale Items

All sale items, including but not limited to clearance items, discounted items, and items marked as final sale, are non-returnable. Please carefully review your purchase before completing your order.

Defective or Damaged Items

In the rare event that you receive a defective or damaged item, please contact our customer service team at [email protected] within 3 days of receiving your order. We will work with you to address the issue.

Cancellations or Modifications

Once a sale order is placed, it cannot be canceled or modified. Please double-check your order before confirming your purchase.